Refund & Cancellation Policy

LucentraCode paid subscriptions are billed according to the price and billing interval shown at the time of purchase.

Subscriptions automatically renew at the applicable billing interval until cancelled.

Payments are processed through Razorpay.

You may cancel your LucentraCode subscription at any time through your account where cancellation functionality is available.

If you cannot cancel through your account, contact: support@lucentralabs.online

Cancellation prevents the next automatic renewal. You should cancel before your next renewal date if you do not want to be charged for another billing period.

Cancelling a subscription does not normally end paid access immediately.

You may continue using the paid plan until the end of the billing period you have already paid for. Your subscription will then stop renewing.

All LucentraCode subscription purchases are final and non-refundable once purchased.

We do not provide refunds for changing your mind, not using the service, partial use of a billing period, cancellation after a renewal charge, unused usage allowance, dissatisfaction with an individual AI-model response, temporary model unavailability, or temporary service degradation.

This policy is subject to applicable law.

A refund may be provided where required by applicable law, where a verified duplicate payment occurred, or where a verified incorrect charge occurred.

Your subscription will automatically renew until you cancel it.

Cancelling after a renewal payment has already been processed will prevent the following renewal but does not create a refund for the billing period that has already begun.

If you believe you have been charged incorrectly or more than once, contact: support@lucentralabs.online

Include: Account email, Charge date, Amount, Transaction ID, and Description of the issue.

Do not send complete card details, passwords, or authentication credentials.

Temporary service interruptions, individual model outages, degraded performance, or failures involving third-party infrastructure do not automatically qualify for a refund.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Where a refund is required or approved because of a verified incorrect or duplicate charge, it will generally be returned through the original payment method.

Processing time may depend on Razorpay, the relevant bank, card network, or financial institution.

Lucentra Labs Pvt. Ltd.

New Delhi, India

Email: support@lucentralabs.online